Two situations, two different answers. Pick the one that matches.
EPS does not send passwords, account numbers or reset links by e-mail. If you receive a message offering one, it did not come from us — do not use it, and tell your watch desk.
Reset it yourself here. You need both: the 6-digit code from your phone and one of the recovery codes you saved at setup (that recovery code is then used up). No phone or no codes? Your EPS account manager sends you a new setup link — after confirming who you are.
You do not need a reset. Sign in as normal and, when the six-digit code is asked for,
type one of your recovery codes instead. Each looks like ABCDE-12345.
Then tell us, so we can issue you a fresh set.
Identity is confirmed before any account is touched. Have your account number ready — but never send your password, to us or to anyone.
Contact EPS ▸A "reset my password" e-mail is the most attacked door on any site. Here a reset needs two things only you hold — your phone and a recovery code — or a person at EPS confirming who you are and handing you a new setup link.
