Two situations, two different answers. Pick the one that matches.
EPS does not send passwords, account numbers or reset links by e-mail. If you receive a message offering one, it did not come from us — do not use it, and tell your watch desk.
If you know your account number but not the password, your EPS account manager resets it in person or by phone — after confirming who you are. Reset codes are read to you, never sent.
You do not need a reset. Sign in as normal and, when the six-digit code is asked for,
type one of your recovery codes instead. Each looks like ABCDE-12345.
Then tell us, so we can issue you a fresh set.
Identity is confirmed before any account is touched. Have your account number ready — but never send your password, to us or to anyone.
Contact EPS ▸A "reset my password" link is the most attacked door on any site: it is built to hand access to someone who cannot prove who they are. On a client base this size, a person confirming a person is both safer and faster.
